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Use of private information policy (GDPR)
Last updated: 30/03/2021
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
We value your privacy as much as we do our own, so we are committed to keeping your personal and business information safe. We are uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We will never use your personal information for any reason other than why you gave it, and we will never give anyone access to it unless we are forced to by law.
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We ask for your address and contact information when you request a quotation or purchase our services.
When you contact us by email or through our website, we store your information in Squeegee, our Customer Relationship Management (CRM) software. This is market leading software designed specifically for window cleaners. We chose this system partly for its commitment to security. Squeegee is a worldwide organisation with servers in the UK, Europe, and the US. Squeegee will not provide your information to third parties unless you have provided your express consent, or they are required to by law to comply with court orders. By using our services, you are agreeing to have your data held in the Squeegee software.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
James Roberts, our Company Director, is responsible for the security of your information. You can contact him by email at [email protected] or by phone on 07725 250744 if you have any concerns about the information we store.
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you have provided, but individual employees have access to only what they need to do their job.
We restrict access only to people who need it. Our mobile devices are also protected by a biometric fingerprint recognition and facial recognition and any applications we use are password protected.
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact James Roberts by email at [email protected] or by phone on 07725 250744.
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Please contact us to discuss your requirements and to obtain a free no obligation quotation